How do you read and respond in situations that are unknown, uncomfortable, or out of your area of expertise? How do you come to an agreement without compromising your values and ethics? And how do you consider the needs of others while promoting your agenda?
You start by reading the people in the room with you.
Goyette explores three areas where it is key to understand the emotions, background assumptions, and other factors present: decision-making, activity, and relationships.
This book felt as though it was designed for a team workshop. I'd take it on a team retreat and work through it, asking for agreement and observations, disagreements and challenges from team members. Worth considering - might be revolutionary for a dysfunctional team IF the leader was willing to be empathic and open to sharing and receiving the emotional observations of others. (The problem with a low EQ team often stems form a leader with low EQ - who is thus unwilling to be criticized or receive input without completely redefining it from his/her POV.)
I recommend it.
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